DISH Network Customer Support - Installation, Receivers, Bills, Tech Support

DISH Network Frequently Asked Questions

What is the location of The American Dish TV?
Our address is:
350 5th Ave., Suite 6407
New York, NY 10118 USA

How many hours are you open?
We are there for you 24/7!

How can I contact you?
Fill up the contact form.

What happens to my Dish satellite TV if I move?
Call an executive of The American Dish TV before you move. You will be provided with a new Dish Network and a professional installation at the new pad you have.

Do I need to keep a phone line connected to my receiver?
Certain features on your Dish Network satellite TV need your phone line. But the receivers will not be affected by your calls. What’s more, you will not be billed additionally for the phone services.  

Can I get dish TV if I live in a rented place?
The Satellite Consumer Bill passed by the Federal Communications Commission in 1966 allows rented places to have satellite cable TV installed. The only hitch is that your landlord must approve of the installation, should you need to modify the position of the dish antenna or install it in some common area shared by other tenants.

Can I actually get 4 rooms for free?
The American Dish TV brings to you free dish satellite TV. Pay just $49.99 as service fee and you can get $49.99 credit on the first bill that you have. The American Dish TV owns the equipment and when you discontinue services, we can remove the equipments.

Are checks acceptable when I sign-up?
Checks are acceptable. You can also use a Master Card or Visa credit/debit card when you sign up with The American Dish TV.

Shall I need something special to make use of a DVR receiver?
DVR receivers can work on the standard television. So there will not be any need for anything additional.

Do I need anything special to receive HDTV?
To receive HDTV signals, you need to have at least one HD receiver like Dish 811. Also, you need a HD TV set.

What if I move before my one year commitment is up?
The American Dish TV does a free installation at your new place if you do so. As long as you are using the Dish Latino programming package or the America’s Top 60, you are eligible for this offer. Choose the 12 months minimum policy or grab the Dish Home Protection Plan.

What is The American Dish TV’s return policy?
The American Dish TV provides satellite TV equipment that is installed by trained technicians. This installation is free of cost to the consumer. Shipping or handling of equipment back to The American Dish TV is the customer’s responsibility.

What is The American Dish TV’s payment policy?
We accept credit cards against the processing, installation and service fees. The gradations apply as necessary. The services in use are billed to the billing address of the customer. Services get terminated if the bills are not paid on time. As charge-back, the unreturned equipment is credited for initial activation.

What are the tax policies of The American Dish TV?
The American Dish TV follows the tax laws of the locality the customer lives in. Local sales and excise laws apply to the bills and these are added to the monthly bill that you will receive from The American Dish TV.